Real Results, Not Case Studies

Every engagement tells a story of friction eliminated, systems transformed, and measurable outcomes delivered.

Banking

70% Reduction in Customer Service TAT

BPM, Kafka, KYC, Legacy Integration
Tier 1 Canadian Bank

Unified KYC Platform

The Friction

70% of Customer Service time was wasted on manual lookups across disconnected legacy systems during KYC verification processes.

The Intervention

Deployed a BPM Customer Service Framework with Kafka Integration, unifying data streams from 5 separate legacy systems into a single decisioning layer.

The AI Bridge

The unified data layer created by this BPM implementation is now the foundation for a Generative AI-powered customer service assistant, enabling natural language querying across all KYC records.

Insurance

30% Uptick in Consumer Offers

Decisioning, Claims, Cross-sell Automation
National Insurance Provider

Claims Processing Automation

The Friction

Claims processing relied on manual document review and rules-based decisioning that couldn't adapt to new product offerings, resulting in missed cross-sell opportunities.

The Intervention

Implemented an intelligent decisioning framework that automates claims routing and enables real-time offer generation based on customer risk profiles and interaction history.

The AI Bridge

The structured decisioning data now feeds Retriv.ai for automated document processing and Phygitix for post-claim satisfaction surveys — creating a complete AI feedback loop.

Financial Services

25+ Profiles Onboarded in 3 Weeks

Staffing, Global Delivery, Pega, Rapid Scale
Multi-National Financial Institution

Global Team Deployment

The Friction

Critical project timelines were at risk due to inability to source specialized BPM and AI talent within traditional recruitment cycles.

The Intervention

Leveraged Cognito's Integrated Delivery model to deploy pre-vetted engineering pods across Toronto and India, with architects who already understood the client's Pega ecosystem.

The AI Bridge

The deployed team is now cross-trained on Cognito's AI products, enabling them to identify and implement AI modernization opportunities within existing BPM workflows.